Shipping policy

Shipping Policy for Lezaza Eyewear

Thank you for shopping with Lezaza Eyewear! We are committed to providing you with the best online shopping experience, including fast and reliable shipping across South Africa. Please review our shipping policy to understand the details regarding order processing, shipping options, and delivery times.

1. Processing Time

  • All orders are processed within 1-2 business days of receipt, excluding weekends and public holidays.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an email notification once your order has been dispatched.

2. Shipping Options and Costs

We offer the following shipping options for deliveries within South Africa:

  • Standard Shipping (2-5 business days):

    • This is our most affordable option. Delivery takes approximately 2-5 business days depending on your location.
    • Shipping Cost:  vary based on your order total and delivery location).

  • Express Shipping (1-3 business days):

    • For faster delivery, choose our Express Shipping option.
    • Shipping Cost: vary depending on your order and destination).

  • Free Shipping:

    • Free shipping is available on orders over R1 500. This offer applies only to deliveries within South Africa.

Note: Shipping costs will be calculated at checkout based on your delivery address and order details.

3. Delivery Timeframe

  • Delivery times may vary based on your location and the shipping method chosen at checkout. Estimated delivery times are as follows:
    • Standard Shipping: 2-5 business days
    • Express Shipping: 1-3 business days

Please note that delivery times may be affected by factors such as public holidays, weather conditions, and third-party carrier delays.

4. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and a link to track your parcel. You can also track your order status through your Lezaza Eyewear account, if applicable.

5. Shipping Restrictions

  • We currently only ship within South Africa. We do not offer international shipping at this time.
  • We are unable to deliver to P.O. Boxes. Please ensure that your delivery address includes a valid street address.
  • We do not ship to remote areas where courier services are not available. If your delivery location falls into this category, our customer service team will contact you with alternative delivery options.

6. Shipping Delays

While we aim to deliver your order within the specified timeframes, unforeseen circumstances such as weather, carrier delays, or other external factors may cause delays. We are not responsible for delays caused by these factors, but we will do our best to keep you informed and updated on the status of your order.

7. Lost or Damaged Items

  • Lost Shipments: If your shipment does not arrive within the estimated delivery time, please contact us at [Your Contact Email/Phone Number] as soon as possible. We will investigate the matter with our carrier and work with you to resolve the issue.
  • Damaged Shipments: If your item arrives damaged, please contact us within 7 days of receipt with photos of the damage. We will assist you in resolving the issue by offering a replacement or refund (subject to our Return and Refund Policy).

8. Delivery Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you notice any errors after placing your order, please contact us immediately, and we will do our best to update your details before shipment.

9. Customs and Import Duties (for International Orders)

Currently, we only ship within South Africa. If we expand to international shipping in the future, please be aware that customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.

10. Customer Support

If you have any questions about shipping, delivery times, or your order status, our customer support team is here to help! You can reach us at:

Lezaza Eyewear Customer Support
Email: info@lezazaeyewear.co.za
Phone: +27 87 265 2561
Business Hours: 9am - 4pm

We appreciate your business and thank you for choosing Lezaza Eyewear!